Service Star: Yabu – House of Katsu, SM Megamall

We are quite inspired with the stories shared by our Customer Experience Advocates. One of our CEAs from the Philippines shared her happy experience with Yabu at SM Megamall in Manila:


My Story:

My sister and I tried Yabu restaurant at SM Megamall. The restaurant was earning rave reviews for quite sometime now because of their Katsu dishes so we decided to try it and we were more than happy we did. More than the food, their customer service was really exceptional. From the table reservation, taking of orders and serving our food, we were really well attended to by the staff. The waiter was very knowledgeable of the menu and their specialties. He even gladly assisted us on how to properly mix the sauces ready on the table. While enjoying our meal, the restaurant manager even approached us and asked if we needed anything. Given that the restaurant was so full at that time, we were satisfied the staff were very attentive to the needs of their customers.” – Gladys, Philippines

We have to agree with Gladys, customer service at Yabu SM Megamall is outstanding! There aren’t many places around town which offer the total experience, Great Service + Quality Products + Value for money = A Very Happy Customer

We just love the restaurant manager at this branch. He’s the very friendly and attentive gentleman shown in the photo above (beige shirt with tie). His presence could really be felt when he’s at the dining area interacting with customers. 5-stars for his service attitude!

Yabu has grown to several branches now, which didn’t surprise us given that they’ve got it all figured out when it comes to making customers happy. Although we miss seeing Mr. Friendly Restaurant Manager at Yabu SM Megamall lately, we hope he’s supervising the newer Yabu branches so the level of quality, which made their first branch a big success would be consistent with all the other branches they eventually opened.

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What’s your Story?

We would love to hear about your customer experiences. If you have great (and not so great!) stories you would like to share with SatisFIND, you may email them at

P.S. If anyone could please identify and send us the name of Yabu’s Service Star Restaurant Manager, we would really appreciate it 🙂


  1. Yabu restaurant Customer Service is Above Execellent even the Quality of the Food, Ambience, Value for the Money is Superb… But I was so very disappointed when I try to avail the “Birthday Pass” they didnt send me one…. I register last December 2014, me and my sister in-law register at the same time but this year she’s the only who got a Birthday treat from Yabu but for me…. Well Yabu haven’t send me one…. Im the one who introduce Yabu to my sister in-law, Friends, Colleagues and Client but hey look guess what Yabu gave me in return? NOTHING, but disappointment Thank you Yabu for Leaving me Behind especially when im celebrating my Birthday… On my next Birthday I will NEVER ever dine in Yabu… I much rather go to Viking Instead, were they give me a Birthday treat. Yabu, you really gave me a bad impression about your birthday treatment towards customer.