Reboot with SatisFIND


The COVID-19 pandemic poses an unprecedented and unparalleled challenge to the service industry.  As uncertainties rise about restarting the business operations again, industry experts and founders of SatisFIND, Michelle Perez Patel and Gabe Baradi address these concerns through the REBOOT learning series available for free on the SatisFIND Facebook page and on YouTube. REBOOT includes twenty short learning videos focusing on insights and practical applications of the skills for business owners, managers, frontline staff and anybody else in the service industry. The aim is to help teams and businesses prepare their employees with the essential skills to transition back into regular operations. Together, we can prepare for the day we open our doors to serve our customers again.

Let’s REBOOT together.


Happy Chinese New Year 2020

May the Year of the Rat be prosperous for all!


To our Filipino-Chinese Mystery Shoppers and Clients we greet you “Kiong Hee Huat Tsai!” and “Gong Xi Fa Cai!” to our Singaporean Mystery Shoppers and Clients.


Mystery Shopping Insights from the Philippines

Mystery Shopping Insights from the Philippines by SatisFIND founder Michelle Patel, as featured in INSIGHT 36O° QUARTERLY NEWSLETTER OF MSPA – ASIA PACIFIC.


SatisFIND’s Michelle Patel on Bloomberg PH’s First Up

Michelle Patel, Founder of SatisFIND, was interviewed on Bloomberg PH’s Talk and Tech about the SatisFIND business model and how Mystery Shopping is a valuable tool to help companies improve their customer service.

For those who did not get to catch it live, check it out below.



New Year, New Site

Although a week delayed, let me still greet all of you a very Happy New Year!

For most people, the start of the year signifies a fresh start, a new beginning, a change. We’re no different. In case you haven’t noticed, we have a brand spanking new site! Welcome, welcome! As Michelle mentioned, it is still a work in progress, but do take a moment to browse around and familiarize yourself with the site. And please keep checking back because we will be updating regularly.

Setting aside change, I’m personally thankful for one constant, and that’s you, our CEAs. It is truly a privilege working with you, special mention to those I’ve known way back in 2006! Thank you so much for your loyalty and your support.

Again, welcome to our new site! These are exciting times, and we’re glad to have you with us. Cheers to 2012!