SatisFIND @ Customer Loyalty Conference & Expo

Michelle Patel will be speaking at the  3rd Customer Loyalty Conference & Expo on the topic, “Customer Experience: Creating Magnetic Touch points”. From this, entrepreneurs and companies will learn how to attract more customers by working on all external brand touch points. #LoyaltyConExPH



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Service Star: Yabu – House of Katsu, SM Megamall

We are quite inspired with the stories shared by our Customer Experience Advocates. One of our CEAs from the Philippines shared her happy experience with Yabu at SM Megamall in Manila:


My Story:

My sister and I tried Yabu restaurant at SM Megamall. The restaurant was earning rave reviews for quite sometime now because of their Katsu dishes so we decided to try it and we were more than happy we did. More than the food, their customer service was really exceptional. From the table reservation, taking of orders and serving our food, we were really well attended to by the staff. The waiter was very knowledgeable of the menu and their specialties. He even gladly assisted us on how to properly mix the sauces ready on the table. While enjoying our meal, the restaurant manager even approached us and asked if we needed anything. Given that the restaurant was so full at that time, we were satisfied the staff were very attentive to the needs of their customers.” – Gladys, Philippines

We have to agree with Gladys, customer service at Yabu SM Megamall is outstanding! There aren’t many places around town which offer the total experience, Great Service + Quality Products + Value for money = A Very Happy Customer

We just love the restaurant manager at this branch. He’s the very friendly and attentive gentleman shown in the photo above (beige shirt with tie). His presence could really be felt when he’s at the dining area interacting with customers. 5-stars for his service attitude!

Yabu has grown to several branches now, which didn’t surprise us given that they’ve got it all figured out when it comes to making customers happy. Although we miss seeing Mr. Friendly Restaurant Manager at Yabu SM Megamall lately, we hope he’s supervising the newer Yabu branches so the level of quality, which made their first branch a big success would be consistent with all the other branches they eventually opened.

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What’s your Story?

We would love to hear about your customer experiences. If you have great (and not so great!) stories you would like to share with SatisFIND, you may email them at

P.S. If anyone could please identify and send us the name of Yabu’s Service Star Restaurant Manager, we would really appreciate it 🙂